Terms of service

Welcome to Auralume Lamps! By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making any purchases or using our services.

1. Acceptance of Terms

By using this website, you agree to be legally bound by these Terms & Conditions. If you do not agree with these terms, please do not use this website.

2. Product Information

We make every effort to ensure the accuracy of the product descriptions, images, and pricing on our website. However, we do not guarantee that the product descriptions are error-free, complete, or current at all times. If there is an error in the price or product information, we reserve the right to correct it.

3. Order Acceptance

All orders placed on Auralume Lamps are subject to acceptance. We reserve the right to refuse any order at our discretion, including but not limited to orders with incorrect or incomplete information or orders flagged by our payment processing system.

4. Pricing and Payment

  • All prices on our website are listed in U.S. Dollars (USD).
  • We accept payments via credit card (Visa, MasterCard, American Express) and PayPal.
  • Prices are subject to change at any time without notice. We will honor the price at the time the order was placed.

5. Shipping and Delivery

  • Orders will be processed and shipped within 2-3 business days.
  • Standard shipping typically takes between 9 to 16 business days, depending on your location.
  • You are responsible for providing an accurate and complete shipping address. We are not responsible for delays caused by incorrect or incomplete address information.

6. Returns and Exchanges

  • We offer a 30-day free return and exchange policy for eligible items, provided they are unused and in their original packaging.
  • Please refer to our Refund Policy for detailed instructions on returns and exchanges.

7. Warranty

  • All our products come with a 5-year warranty from the date of purchase, covering manufacturing defects.
  • The warranty does not cover damages caused by misuse, accidents, or normal wear and tear.

8. Limitation of Liability

  • Auralume Lamps is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products.
  • Our liability is limited to the amount paid for the products purchased.

9. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for information about how we collect, use, and protect your personal information.

10. Changes to Terms

We reserve the right to update or change these Terms & Conditions at any time. Any changes will be posted on this page, and the updated terms will take effect immediately upon being posted.

11. Governing Law

These Terms & Conditions are governed by the laws of the State of Colorado and the United States. By using this website, you consent to the jurisdiction and venue of the courts located in Colorado for any disputes.

12. Contact Information

For any questions regarding our Terms & Conditions, please contact us at:

Auralume Inc.
Support Email: support@auralumelamps.com
Phone Number: 682-322-4490