FAQ
What types of lighting do you sell?
We specialize in tube lights, designed for use in garages, factories, warehouses, and other industrial spaces.
How long will it take to receive my order?
Orders are processed within 2-3 business days, and delivery typically takes between 9 to 16 business days, depending on your location.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United States.
Can I change or cancel my order after it’s been placed?
Once an order is placed, it is processed quickly. Please contact us immediately at support@auralumelamps.com if you need to make any changes, and we will do our best to accommodate you.
Do you ship internationally?
Currently, we only offer shipping within the United States.
What is your return policy?
We offer a 30-day free return and exchange policy. The product must be unused and in its original packaging to qualify for a return.
How do I initiate a return or exchange?
To start a return or exchange, email us at support@auralumelamps.co with your order number and the items you wish to return. We will provide further instructions.
How long will it take to process my refund?
Refunds are typically processed within 5-7 business days after we receive your returned item.
Do your products come with a warranty?
Yes, all our products come with a 5-year warranty covering manufacturing defects.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment.
What payment methods do you accept?
We accept payments via credit cards (Visa, MasterCard, American Express) and PayPal.
Can I modify my shipping address after placing an order?
If you need to change your shipping address, please contact us immediately at support@auralumelamps.com, and we will do our best to assist you.
Do you offer installation services for your products?
We currently do not offer installation services. However, our products are designed to be easy to install, and we provide clear instructions for setup.
What should I do if my product is damaged during shipping?
If your product arrives damaged, please contact us immediately with photos of the damage, and we will assist you with a replacement or refund.
Are your lights energy-efficient?
Yes, our tube lights are designed to be energy-efficient, helping reduce both environmental impact and operating costs.
Can I purchase your products in bulk?
Yes, we offer bulk purchasing options for businesses and industrial clients. Please contact us at support@auralumelamps.com for more details.
Do you provide any discounts or promotional offers?
We occasionally offer promotions and discounts. Please subscribe to our newsletter for the latest updates and offers.
Can I get a sample of your product before making a large order?
Unfortunately, we do not offer samples at this time, but we stand behind the quality of our products and offer a generous return policy.
How do I know which tube light is right for my space?
If you need assistance choosing the right product for your space, please contact our customer support team at support@auralumelamps.com, and we’ll help you select the best option based on your needs.
What do I do if I need further assistance?
If you have any additional questions or need further assistance, feel free to contact us at support@auralumelamps.com or call us at 682-322-4490. We are happy to help!