Refund policy

At Auralume Lamps, we aim to provide a hassle-free shopping experience with our straightforward return and exchange policy. Please review the details below:

Return & Exchange Eligibility:

• We offer 30 days from the date of delivery for returns or exchanges, completely free of charge.
• To be eligible, the item must be unused and in its original packaging.
• Custom orders or final sale items are not eligible for returns or exchanges. For more details, please contact our support team.

Return Process:

1. Contact Us: To start a return or exchange, please email us at support@auralumelamps.com with your order number and the item(s) you wish to return or exchange.
2. Return Authorization: After receiving your request, we will provide you with a Return Authorization (RA) number and detailed instructions for the return.
3. Return Shipping: Customers are responsible for the cost of return shipping, except in cases where the product is damaged or defective upon arrival.
4. Packaging: Please ensure the product is securely packaged in its original packaging to prevent damage during the return shipment.

Refund Processing:

• Once we receive the returned item and confirm its condition, we will issue your refund to the original payment method.
• Refunds are typically processed within 5-7 business days of receiving the returned item.

Non-Refundable Items:

• Custom orders and items marked as final sale are not eligible for returns or exchanges.
• Products that are returned in used or damaged condition will not be eligible for a refund.